Unit 1 - Promoting Effective Communication in Care Settings Assignment Sample

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Introduction

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Communication plays a significant role in healthcare industry. Effective communication is a skill that has variety of advantages and helps to NHS high quality care to their patients. This report is based in NHS (National Health Service) which offers care services to patients. This is an inclusive public health care service within government management (NHS England, 2023). Communication is the procedure of exchanging information between patients and staff of NHS. Health care includes the treatment of medical condition and ill health peoples. Social care is the support and care of susceptible people with no medical and ill condition such as children as well as elderly peoples.

1.1 Identify the different reasons people communicate

Effective communication provides high quality care as it offers to maintain and establish positive working connections with the patients, their families, employees and other professionals. Communication is a key for successful partnership work. Social gathering depends on the communication which is essential in marinating relationship with family, friends, partners and other members (Zheng et al., 2021). Communication is also necessary to express requirements, share ideas and information to reassure, build connection. People communicate to keep on and create connection with people to present information, opinions, emotion & feelings to offer support and show others they are appreciated.

Communication is an imperative technique a carer can use to get together the requirements of the people. Communicating with various staff members ensure better team work and stable care. This also certifies any safety and health problems are recognized. People communicate with carers to express their requirements, preferences and to make sure they are met effectively. Good communication with service users promotes participation within activities in equality within care sector (Robbins and Davidhizar, 2020). The users can gain the faith as well as understanding form the care workforce. This helps in communicating with effortlessness requirement that meet client’s needs. Better communication in between employees promotes a good work relationship and ensures that all the tasks are finished with high standards and norms.

1.2 Explain how communication affects relationships in your workplace

Communication is very crucial in health and social care industry. Better communication have a positive impact on all the aspect of work especially maintain the relationship with client, their families, staff and other professionals engaged with the organization. Superior communication skills have a better outcome on healthcare results. Patients and persons related to them require participation in decision making. Therefore, all the professionals as well as staff require to communicate compassionately and sensitively with them (Chersich et al., 2020). Good staff makes use of better communication skills and support clients by encouraging them to share information, proving them more understandable information. Further, it assisting them to maintain healthy lifestyle, influence their mental state as well as motivating them to take medicines in right manner and time.

To work effectively with a professionals, staff and families within care setting and to meet their requirement connections are also maintained by facial expressions, body language, smile face and also in way others talk with. This is very important for care assistant to know all the data and information about their patients. Positive communication creates relationship of trust with patients, carers, staff and other professionals. Verbal communication involves communicating through speech which provide clear language and describe in simpler words which would be easier for the patients to understand.

1.3 Explain how effective communication skills can be used to manage complex, sensitive, abusive, and difficult situations

Efficient communication assists in maintaining a optimistic connection with patients as also enhance their quality of life as well as health. This also plays a vital part in handling challenging situations such as aggression in NHS.

Active listening: This involves full concentration on the person perspective, opinion and responding. It helps organization in gathering useful information and show empathy towards the other individual’s experience and feelings.

Emotional intelligence: Empathy is the capacity to understand and share another individual’s feelings and thoughts. Healthcare Assignment Help In challenging situations, empathizing with others is essential to build trust and maintain positive relationships. Emotional intelligence enables care professionals to manage their emotions while recognizing and responding to the emotions of others (World Health Organization, 2020). By applying empathy and emotional intelligence, professionals can create a safe and supportive environment for effective communication.

Conflict resolution: in the difficult and complex situations involves issues and conflicts that require resolutions. Effective communication skills assist in handling conflicts by motivating open dialogues, negotiation, active problem solving. The care staff by seeking common opinion as well as explore captivating solutions can work towards resolving problems and support positive relationship.

Professionalism: When facing highly challenging situations, it is essential to maintain professional attitude. Emotional control is necessary to avert situation from escalating by responding thoughtfully and maintain productive conversations.

1.4 Describing the consequences of not meeting an individual’s communication needs

Physical wellbeing: The effects of poor communication in healthcare can have enormously serious consequences. Poor communication can effect in misdiagnoses and various other medical problems that can without doubt lead to preventable health complication and also death of the patient. Communication failure can mostly occur throughout changes in patient’s carer (Lipkin et al., 2020). When other carer receive incomplete and ambiguous information rise the probability of adverse medical conditions. Poor communication can also lead to patients with wrong procedure or treatments when being given incorrect medication which could negatively affect patients’ health results.

Emotional wellness: Effective communication can relieve patients from emotional and mental burdens in the care process and assist to make the procedure more patients centred. However, poor communication can lead to misunderstanding and confusion that contributes in patient’s uncertainty and anxiety (Morrison et al. 2021). Patients can feel that their concern and doubts are not understood; heard or addressed that can lead to mistrust and frustration. Poor communication skills among staff can have a negative effect on mental health outcomes of the patients that can adverse their mental health.

Psychological wellness: Both patients and staff are needlessly harmed by poor communications with the care organization. Further, patients as well as staff suffer from poor communication which can result in patients’ health through poor outcomes, safety and psychological wellbeing. Poor communication can result in patients getting frustrated, angry and hurt. Carers with poor communication skills can increase the stress level of their patients and affect their psychological wellness.

1.5 Explain the importance of maintaining open and honest communication

Maintain honest and open communication is very essential in care setting for various reasons. Good communication among patients and staff helps in providing sensitive heath care. Modifying communication with each patient and their family is necessary for the capability to understand clinical data variation among patients and can lead to mitigate throughout stress (Lord et al., 2021). Open communication also helps in developing sense of trust among staff and patients that can make it easier for patients to stick on to a carer’s suggestions. This can lead to various potential long term compensation such as reduced cost, patient’s visit and improve patient results.

The increased presence of technology and innovation makes open communication even more significant within healthcare. This can help to reduce the potential affect of health misinformation that can lead to patients and their family member to make improper and poor decisions regarding their health. This could also assist in improving communication between other care professionals that require coordination among various facilities. This can also direct to better opportunities for care delivery and effective outcomes of patient’s health.

2.1, 2.2 Describing a range of communication styles, methods, and skills that can be used to meet individuals’ needs

Verbal communication: This is when healthcare professional and staff speaks whether on telephone, in person or on video calls. This can be in between patients, staff and family member of patients. Staff when speaking it is necessary to remain polite and professional with other every time which should be elevated priority.

Non verbal communication: The staff must also be aware of communication done nonverbally. This communication style has an enormous impact on the communication experience as well as can be stronger than the verbal communication (Kwame and Petrucka, 2021). Non verbal communications include facial expressions touch, eye contact, and hand movements. Staff should have situational awareness of their non verbal communication that will help in be familiar with body language as well as change accordingly. Various strategies can assist healthcare giver deliberately to advance non verbal communication.

Visual communication: Effective visual communication is an extreme apprehension within healthcare sector. Visual communication includes drawings, pictures, charts and graphs can be strong tool for communicating within heath information. This can make visual presentation of complex information simpler with comprehending and making more attractive (Stevens et al., 2019). It can also give advantage to patients with lower statistical skills and literacy.

2.3, 2.5 Describing the factors to consider when promoting effective communication along with the barriers that may be faced

An uncomfortable environment within my role as care giver at NHS can make communication very challenging. This includes lights, noise, temperature, seating and many more. By understanding as well as learning about the patient’s personal environment liking, it is helpful to figure out the most favourable conditions to communicate with them. At the same time if a patient is uncomfortable, because of their basic needs, then they do not feel open to communicate. For effective communication patients and staff must share a common language so that everyone can be understood and understand each other (Bennardi et al., 2021). It mainly includes language such as Makaton and BSL. Being a health care worker, need to avoid different words from slangs and jargons that can make recommendation more challenging. Patients are not conformable if they feel their emotion and views are not being understood or listened. Listening dynamically, empathy, consideration and not being judgemental can increase understanding that contributes to successful communication.

2.4 Explaining how digital and other technologies can be used to promote and enhance communication

Communication among me as a care giver and patients can be improved through the use of technology and innovation within NHS. Digital tools allow patients and carer to communicate more clearly and quickly. Technologies can help in learning and customizing the needs can improve communication within NHS.

Electronic medical records: These are digitalized records of patients that rapidly and effortlessly make their medical information accessible to the authorized parties. This in turn recognized as the significant part within healthcare sector. This includes medication, medical history, allergies, test results, treatment plans and many more information.

Telehealth: this refers to provide healthcare and medical services through using telecommunication technologies (Horváth and Molnár, 2022). This allows caregivers to consult, educate, diagnose, treat and advice patients by telecommunication service like phone calls, charts and video calls. These professionals adopt the telehealth through web or mobile apps built for them.

Blockchain based healthcare apps: these application that operate on blockchain technology referred to block chain based application. This allows patients and staff to store medical information most safely. This helps to keep data more decentralized and cannot modify medical data saved in blockchain. This application helps in improving communication by maintaining all medical data assessable to stakeholders within one app. Data is unalterable which build trust between patients and stakeholders as they guarantee them about information being authentic as well as safe.

2.6 Explain how to access extra support or services to enable effective communication

Use of interpreters to provide communication among healthcare giver as well as non-native speaking patients is necessary to offer the best possible care outcome. They provide highly specialized services within two or more interpreters translate speech among 2 languages. Medical translation services cover all types of data pertaining to healthcare within NHS. This includes insurance form, medical records, research papers as well as clinical reports. They also offer certified medical records in the form of documents and certificate for global travel. Speech language services comprise of all the diagnosis, assessment, prevention of communication and swallowing disorders (Reddy and Gupta, 2020). These communication disorders are the incapability of patients to comprehend the make use of speech language system of community. Advocates provide services like budget management, care needs assessments, speaking on behalf of patient’s complaints, managing patient’s healthcare bills. They also ensure rights as well as interests of patients are safe through communication with NHS.

Physical therapy well as occupational therapy is the types of rehabilitative care. The objective of rehabilitative care is to enhance the deterioration of patients’ conditions of life because of surgery, injury and any illness. Assistive technology is a term binding the systems as well as services associated to the purpose of assistive products or services. These products maintain a patients functioning and promote their wellness. The products include communication aids, spectacles, pill organizers, memory aids and many more.

2.7 Explain how inappropriate or poor communication practices can impact individuals and others

Poor communication can charge time as well as stress for both staff and patients. Poor communication among staff can harm the procedure that can lead to delayed appointments. This can also lead to reduce in patient satisfaction because of poor care and long wait can cause delay in dissatisfaction and treatments (Ataguba and Ataguba, 2020). Enhancing communication within NHS is necessary for maintaining the positivity among patients experience. Inadequate communication can also lead to employees conflicts. NHS can maintain strong communication and create a positive atmosphere for everyone to feel comfortable in discussing all the problems and queries. NHS can support open communication to handle concerns and feedbacks.

Professionals within NHS should use direct language as well as clarify medical terms when treatment patients anxiety and queries. Poor communication is a most important issue in treatments as it is significant to comprehend patients’ prescription as well as allergic reaction. Patients must be capable to explain their requirements as well as medical records.

5.1, 5.3 Explain the purpose and principles of independent advocacy

Advocacy services assist patients to be engaged in the decisions that have impact on their health. Advocate services within NHS can helps patients to express their opinions, assist to understand and explore choices, provide information, provide practical helps and ensure appropriate process to be followed (Mheidly and Fares, 2020). An independent advocate assists in disagreement within patients and staff or professionals or family members regarding the decisions that require to be made. An independent advocate should stand for patient’s requirements without giving personal belief and judging. Advocacy services should be distinct from NHS so that they can be regarded as independent services.

Local councils must engage patients in decision making regarding their health and support. In a range of situations patients are legally entitled to an advocate from their local association, which is also referred to as statutory advocacy. There are of mainly 3 types i.e., independent mental health advocates (IMHAs), care and support advocates (CAA), independent mental capacity advocates (IMCAs) (Donovan and Mullen, 2019). Mental capacity referred to as having the capability to understand, use information to communicate and make decisions concerning patient’s life. This can vary as well as it must never be supposed that somebody lacks mental capacity.

5.2 Explain when and how to offer support to individuals to access advocacy services

Statutory advocacy services can be provided to patients on certain conditions. Reasons for assigning a self-governing advocate can comprise requirements to help out with care plan review, request form persons or their families; an enduring is not capable to converse up for itself. It is also significant to recognize that advocacy should be used when there is genuine need for them (Kerr et al., 2020). This should not be used if a patient is able to verbalize up for themselves. Within NHS advocates take action to help patient and their family their wants, represent their awareness, protected their rights and attain the services they necessitate.

6.1, 6.2 Defining confidentiality and its importance

Confidentiality within NHS is maintaining sensitive as well as private information of patients with safety. This means that professionals and staff should not share private details of patients and family members with other until and unless patient conformity. In the NHS confidentiality refers that the professionals keep the information among patients and themselves that refer as good care practice. This is significant for building relations with service patients and keeping required information private and respect the patients needs and requirements regarding sensitive data will maintain a trust. This is also significant to maintain confidentiality within NHS as it their primary responsibility. There are various different pieces of laws and legislation with policies within place to make sure that staff maintains confidentiality.

6.3 Summarizing when and why confidentiality may need to be breached

A healthcare professionals and staff can breach patient’s secrecy to safeguard a patient’s security. Unintentional breaches are potentially everyday on wards if medical notes are left able to be seen or patients’ consultations and preoperative assessment are carrying out in an open environment (World Health Organization, 2020). Unintentional breached of patient data can take place when e-mailing co-workers. Data encryption e-mail service must be used by both the sender as well as receiver if patient information is communicate in the method to avoid unauthorized interception of communication. Confidentiality patient data maintain on personal computers must also be encrypted since code word fortification can be without difficulty bypass. The data protection act has assured that the principles of a range of incidences of public authority trailing personal information concerning poor data supremacy.

6.4 Describing the potential tension between maintaining an individual’s confidentiality and disclosing concerns

Maintaining the patients confidentiality all the time is an ethical decisions made by staff and professional with regards to ensure that they are skilled to talk generously with patient’s. Violation of this confidentiality can also embrace back future communication among patient and professionals within NHS (Mheidly and Fares, 2020). Breaking of confidentiality can also be disturbing for a patient, this would put them from being able to belief their staff or experts that can escort to poor mental health. This can have harm impact on together the staff or professionals as well as patients prospect relations.

Consclusion

Communication within NHS is very essential for building relations as well as promotes health of patients. Communication skills are very essential for staff as well as professionals to deal with patients in polite manner. The staff should be given appropriate training and education of how to treat patients by understanding their needs and requirements with kindness. NHS should follow the culture of open communication that would help the patients and their family to feel comfortable in sharing their opinions and thoughts. NHS should implement and adopt new technology and innovation within their operations to convey data and information effectively and efficiently without communication barrier.

References

Books and Journals

• Ataguba, O.A. and Ataguba, J.E., 2020. Social determinants of health: the role of effective communication in the COVID-19 pandemic in developing countries. Global health action, 13(1), p.1788263.
• Bennardi, M., Diviani, N., Stüssi, G., Saletti, P., Gamondi, C., Cinesi, I. and Rubinelli, S., 2021. A qualitative exploration of interactional and organizational determinants of collaboration in cancer palliative care settings: Family members’, health care professionals’ and key informants’ perspectives. Plos one, 16(10), p.e0256965.
• Chersich, M.F., Gray, G., Fairlie, L., Eichbaum, Q., Mayhew, S., Allwood, B., English, R., Scorgie, F., Luchters, S., Simpson, G. and Haghighi, M.M., 2020. COVID-19 in Africa: care and protection for frontline healthcare workers. Globalization and health, 16, pp.1-6.
• Donovan, L.M. and Mullen, L.K., 2019. Expanding nursing simulation programs with a standardized patient protocol on therapeutic communication. Nurse education in practice, 38, pp.126-131.
• Horváth, Á. and Molnár, P., 2022. A review of patient safety communication in multicultural and multilingual healthcare settings with special attention to the US and Canada. Developments in Health Sciences, 4(3), pp.49-57.
• Kerr, D., Ostaszkiewicz, J., Dunning, T. and Martin, P., 2020. The effectiveness of training interventions on nurses' communication skills: a systematic review. Nurse education today, 89, p.104405.
• Kwame, A. and Petrucka, P.M., 2021. A literature-based study of patient-centered care and communication in nurse-patient interactions: barriers, facilitators, and the way forward. BMC nursing, 20(1), pp.1-10.
• Lipkin, P.H., Macias, M.M., Norwood, K.W., Brei, T.J., Davidson, L.F., Davis, B.E., Ellerbeck, K.A., Houtrow, A.J., Hyman, S.L., Kuo, D.Z. and Noritz, G.H., 2020. Promoting optimal development: identifying infants and young children with developmental disorders through developmental surveillance and screening. Pediatrics, 145(1).
• Lord, H., Loveday, C., Moxham, L. and Fernandez, R., 2021. Effective communication is key to intensive care nurses’ willingness to provide nursing care amidst the COVID-19 pandemic. Intensive and Critical Care Nursing, 62, p.102946.
• Mheidly, N. and Fares, J., 2020. Leveraging media and health communication strategies to overcome the COVID-19 infodemic. Journal of public health policy, 41(4), pp.410-420.
• Morrison, R.S., Meier, D.E. and Arnold, R.M., 2021. What’s wrong with advance care planning?. Jama, 326(16), pp.1575-1576.
• Reddy, B.V. and Gupta, A., 2020. Importance of effective communication during COVID-19 infodemic. Journal of family medicine and primary care, 9(8), p.3793.
• Robbins, B. and Davidhizar, R., 2020. Transformational leadership in health care today. The Health Care Manager, 39(3), pp.117-121.
• Stevens, M.N., Dubno, J.R., Wallhagen, M.I. and Tucci, D.L., 2019. Communication and healthcare: self-reports of people with hearing loss in primary care settings. Clinical gerontologist, 42(5), pp.485-494.
• World Health Organization, 2020. Guidance on COVID-19 for the care of older people and people living in long-term care facilities, other non-acute care facilities and home care (No. WPR/DSE/2020/015). WHO Regional Office for the Western Pacific.
• Zheng, S.Q., Yang, L., Zhou, P.X., Li, H.B., Liu, F. and Zhao, R.S., 2021. Recommendations and guidance for providing pharmaceutical care services during COVID-19 pandemic: a China perspective. Research in social and administrative pharmacy, 17(1), pp.1819-1824.
• Online
• NHS England, 2023. Improving communication between health care professionals and patients in the NHS in England. Online. Available through. :<https://www.england.nhs.uk/publication/improving-communication-between-health-care-professionals-and-patients-in-the-nhs-in-england/>