Managing Human Resources Assignment Sample

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Introduction

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Diversity in workforces refers to differences in the employees’ values, belief, background and experiences. Diversity should be managed in each aspect of HR function which will help in reducing the conflicts and assists in attaining organizational goals. This essay will provide description regarding the importance’s of inclusive diversity through HR functions. TK Maxx retail and Bursali towels will be studied to understand the role of diversity in their growth and success of their organization. TK Maxx is Retail Company which provides footwear clothing, Giftware and furniture’s product to individual. The company is having 629 stores in UK and 44 stores in Poland (Number of stores of TK Maxx, 2023). Bursali towels deal in providing luxury and regular towel to households, hotels and spa. This essay will provided information regarding the reasons behind including diversity in all HR functions.

Main Body

Diversity plays an important role in each function of HR as it helps in providing wider knowledge which assists in enhancing organisational performance. Diversity plays a significant role in the recruitment process of the company. From the research, it has been found out that company’s performances are improved by 21% due to the involvement of diverse team management (Impact of diversity on organization performances, 2023). Inclusion and diversity program in recruitment helps in bringing innovation in the organization as company is able to hire highly talented and different skills people which will help in promoting innovation within organisation. Employee’s turnover rate has been reduced as diversity help in providing sense of belongingness which results in enhancing employees’ motivation as well as satisfaction.

While comparing both the selected organization it has been determined that both the companies have taken various measures through which diverse workforces can be recruited within their organisation. TK Maxx has focussed on auditing its current advertisement which supports in attracting more diverse candidates. Emphasis has been paid towards language and the context of the ads and modification has been introduced so that people form particular demographic could be attracted. Managers in company have provided internships to the targeted groups so that diverse employees could be hired (Chethana et al, 2021). Implementing these strategies in their recruitment process helps company in acquiring diverse talent results in enhancing efficiency in carrying out organisation’s operation. As Bursali towels is a SMEs it cannot afford to bring modification in its advertisement or conduct internship program so it focuses on motivating existing employees to suggest their relatives and friend which will help in getting diverse candidates. Concentration has also been paid towards introducing integrated polices which further assists in attracting employees from diverse culture.

This has created a positive impact on the company’s performances as it implemented all cost effective measures which helps in improving the performances of organisation. Employee’s satisfaction has been enhanced as changes in polices promote the sense of equality and acceptance to candidate leading to enhancing their performances. Based on the pestle analysis it has been determined that external environment change very fast which requires company to resources employees which can adjust with the changing environment (Hook and Jenkins, 2019). For example; Social and cultural changes can be effectively understood by the employees who belong to the same culture. Assorted employees assist organization in forming policies that helps in reducing the impact of such changes and support in attaining organization goals.

It is very important to include diversity in the selection process as it helps in creating goodwill and reputation in market by providing equal rights to each candidate. Biasness and perception of individual towards particular class or religion also impacts the diversity in the organization. It has been determined that selection is crucial process which can maintain diversity and inclusion within business unit (Baykal, 2020). For creating positive image in the industry, company generally asked for diverse portfolio but select individual according to their perspectives. This creates challenges in introducing diverse employees in their company’s operations leading to negatively impacting organisation’s performances.

To overcome such obstacles and gain confidences of candidates, automated shortlisting has been adopted by TK Maxx which includes using applicant tracking system (ATS). This helps in screening all the resume to identify most skilled and highly talent employees among all (Applicant tracking system, 2024). Further, this will also assist in mitigating the scope of biasness and appointing the most talented employees for the organization. Company’s performance and growth is highly influenced by such method as it helps in reducing wastage within firm and assists in creating goodwill in the industry. Meanwhile, it helps in attracting more customers and enhancing overall profitability position. Adopting such technology requires huge cost which could be incurred by Bursali towels. So to overcome the limitation company has emphasis on blind resume and interview.

In addition to this, it also contributes in making judgment based on the capability of employees rather than its background. Acquiring these polices help organization in enhancing creativity by acquiring highly talented workers. After evaluating PESTLE analysis, it has been identified that ethical working of organisation has great impact on the perception of customer. Selecting diverse workforce helps in creating positive image that assist in changing perception of customer and eventually results in enhancing profitability (Devine and Ash, 2022). There is a constant change in technology and the method of operation which also requires company to select employees which can cope up with the changing environment and have potential to learn new and innovative techniques.

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Reward is the crucial element which assists in maintaining employee’s turnover within the firm. Incorporating diversity in rewards strategy is crucial for enhancing performances and maintaining stability in the organisation. Diversity in rewards aims at providing equal compensation based on the performances of employees and no other factors should be impacting such decision. These will assist organization in reducing their cost as diversity will help in improving satisfaction level of workers results in reducing turnover rate (Hosain, Manzurul Arefin and Hossin, 2020). Employees performance will be increased which will help in attaining efficiency and effectiveness in their operation. Employees will develop a feeling of acceptances within the firm as they are provided with equal importance which will help in reducing wastage and assists in enhancing organizational performances.

TK Maxx is placing more emphasis on incorporating inclusive reward strategy by adopting various measures which includes following differential piece wage system. This system aim at providing wages according to the capability and amount of work that has done by each worker. Company has modified the policies of leaves and other benefits which caters the needs and pReferences of all employees (Bennett, Saundry and Fisher, 2020). Employees have been provided with opportunity to swap their benefits according to their demand. For example: Younger generation wants the benefit of pension whereas younger generation may prefer getting helps in purchasing their assets. By providing such benefits, organisation would become able to encourage employees to enhance their efficiency as it will support in increasing their wages and salary. Differential wage strategies assist in developing healthy competition among employees resulting into improving overall performances of the business entity. Company has following the theory of performances based promotion which provide equal chances to each employee’s to get promoted if their efficiency increased according to set standard.

Bursali towels has adopted the strategy of providing equal wages to employees working at same level which assist in mitigating risk of conflicts. With this company has also provided additional rewards such as flexible scheduling and floating holidays which assist in improving their satisfaction. This strategy helps in attracting people from diverse culture as floating holiday provide opportunity to take leave according to one wish. Employees’ loyalty and retention rate has been increased which support firm in decreasing overall cost and enhancing profitability position of the organization (Banfield, Kay and Royles, 2018). It has been discovered from the PESTLE analysis that employees rewards is highly influenced by the changes in the economic condition of the country. As there are changes in economic environment, manager should focus on providing rewards strategy which does not impact on the organisation financial position and helps in fulfilling needs of workers within business entity.

Training and development session plays a significant role in the improving overall performances of employees within the organization. This has been achieved as training helps employees in developing new skills and techniques which is beneficial for organisation in effectively and efficiently achieving their goals. Training and development program should be arranged after determining the needs and preferences of diverse employees, each employees requires different type of skills to be developed which should be closely examined by the manager before deciding on the training program. Diversity in training program is necessary for maintaining harmony and cooperation within the firm which will assist in improving productivity within organization.

This type of program helps in creating awareness regarding different type of cultural and belief to employees that aim at boosting employee’s involvement. Large organisation aims at providing development program along with the training session which will help in improving productivity with firm (Koshesh and Jafari, 2019). To improve performances of employees and creating a positive working environment within TK Maxx, HR manager has focussed on following several steps by which needs and demand of each employee could be satisfied. This involves conducting a survey through which manager will able to understand the skills which each candidate needs to develop. This also includes evaluating skills and techniques of each employee’s and determine essential competent that are required for organization growth.

 After conducting such survey, manager will conducted T&D session that fulfil the needs of diverse workers and also assist in long term development of organisation. By adopting such strategies in operations of organisation, TK Maxx is able to reduce the scope of conflicts as employee’s satisfaction level will be increased. This has been achieved as development session help workers in achieving their personal objective and assist in maintaining cooperation among diverse workforces. Bursali towel has focus on commencing mentorship program which will help in creating awareness among the employees regarding the benefits of diversity and inclusion within firm. This program has been undertaken once in every 6 month which assists in improving cooperation within the workforce’s results in enhancing overall performances of organisation. Mentorship program targets towards enhancing knowledge and skills of employees which assist in improving overall efficiency of employees.

 After analysing macro level environment, it can be suggested that inclusion of diversity in training and development session is very crucial for employee’s development. Technology and environment factors changed very quickly which requires firm to focus on bringing changes according to the needs and demand (Thomas et al, 2021). To cope up with the environmental factor company focus on brining new and updated technology which helps in reducing the impact on natural resources and also aims at improving overall efficiency of the organisation. For optimum utilization of new technology, business entity needs to establish training and development session which will support in maintaining stability in the dynamic environment

The working environment of the organisation is depending on the type of culture and value which are followed within the company. Company is focusing on introducing diverse workforce within its operations which require firm to concentrate on implementing polices that helps managing such workforces. Introducing diversity within organisation will help in creating competitive edge by penetrating market. This will help organization in widening the scope of growth and expansion. There are various challenges which negatively impact the successful adoption of diverse programs. To overcook such challenges TK Maxx has adopted various challenges which include conducting mentorship program, promotes communications, providing feedback and celebrating occasion of different religious and country.

This will help in expanding the knowledge of individual regarding different religion and assist in maintaining harmony within organizational operation. Bursali Towel has focused on conducting activities within their organisation which will help in developing individual knowledge regarding different languages and culture results in managing diverse employees. Employee’s relation can be improved by such program and activities which will help in overcoming the impact caused by changes in macro level (Stephens, Rivera and Townsend, 2020). There is changes in the trade polices of government which creates path for organisation to expand their business internationally. Diverse work forces will help easy entering into new reason leading to efficient attaining organizational objectives.

Efficiency of people management can be improved by introducing EDI in the operation of the organization. Equality, diversity and inclusion helps in creating a working environment where employees develop feeling of belongingness and safe that assists in adequately attaining objective of organisation. This has become the part of HRM function as it helps in carrying out all the process while following and ethics. Employees and candidate fell secured if organisation is followed EDI which will help in providing equal opportunity to each employees and assist in enhancing satisfaction level of workers. TK Maxx and Bursali towel has introduced EDI in their operation by providing open discussion within the employees which provide them, opportunity to share their view and helps organisation in forming polices which will resolves their issues. It also includes providing them opportunity for growth and development which will assist in enhancing their satisfaction level. Emphasis has been provided on setting up the tone of leaders so that employee’s did not feel disrespected and work efficiently towards achieving their goals.

Workforces planning are important in managing diversity within the operations of the business entity. This planning help HR manager in determining the differences in the standards set and actual outcome and support in forming policies through which these gaps could be mitigate. Diversity in work force planning helps in deciding on the type of individual which are required for optimally achieving the objectives (Chang et al, 2019). This helps in foster innovation and creativity within organisation and assist in creating competitive edge within the firm. For including work forces planning, both the company has focused on adopting recruitment strategies which is not affected by the biasness.

Including diversity and inclusion program within organization will helps in effective’s vertical and horizontal alignment. This alignment will be improved as introducing diversity in HRM functions will help in enhancing cooperation and coordination among different employees and department. This will helps in encouraging employees to easily adjust with employees working on different level and department to work together.

CONCLUSION

By summing up the essay, it has been determine that diversity and inclusion should be introduced in HRM function which will help in increasing efficiency of organisation. It has been determined that diversity should be introducing in recruitment function which helps in acquiring diverse employees leading to enhancing employees’ efficiency. TK Maxx has adopted integrated system of selection which helps in selecting employees without any discrimination. For maintaining equality in rewards system differential wage rate system and performances based promotion theory has been applied by organization which will help in providing rewards according to their performance. It has been identified that training and development session helps in creating awareness regarding the importance of diversity in organisation among employees which assist in enhancing coordination among the working of the employees. It has been determine that equality, diversity and inclusion helps in enhancing satisfaction level of employees which eventually results in enhancing overall performances of the organisation.

REFERENCES

Books and Journals

• Banfield. P., Kay. R., and Royles. D., 2018. Introduction to Human Resource Management 3rd Ed. Oxford: Oxford University Press.
• Baykal, E., 2020. Digital era and new methods for employee recruitment. In Handbook of Research on Strategic Fit and Design in Business Ecosystems (pp. 412-430). IGI Global.
• Bennett, T; Saundry, R; Fisher, V. 2020. Managing Employment Relations (CIPD), Kogan Page
• Chang, E.H., Milkman, K.L., Gromet, D.M., Rebele, R.W., Massey, C., Duckworth, A.L. and Grant, A.M., 2019. The mixed effects of online diversity training. Proceedings of the National Academy of Sciences, 116(16), pp.7778-7783.
• Chethana, K.T., Jayawardena, R.S., Chen, Y.J., Konta, S., Tibpromma, S., Abeywickrama, P.D., Gomdola, D., Balasuriya, A., Xu, J., Lumyong, S. and Hyde, K.D., 2021. Diversity and function of appressoria. Pathogens, 10(6), p.746.
• Devine, P.G. and Ash, T.L., 2022. Diversity training goals, limitations, and promise: A review of the multidisciplinary literature. Annual review of psychology, 73, pp.403-429.
• Hook., C. and Jenkins, A., 2019. Introducing Human Resource Management. 8th ed. Pearson.
• Hosain, S., Manzurul Arefin, A.H.M. and Hossin, M.A., 2020. E-recruitment: A social media perspective. Asian Journal of Economics, Business and Accounting, 16(4), pp.51-62.
• Koshesh, O.S. and Jafari, H.R., 2019. The environmental strategic analysis of oil & gas industries in the Kurdistan Region using PESTLE, SWOT and FDEMATEL. Pollution, 5(3), pp.537-554.
• Stephens, N.M., Rivera, L.A. and Townsend, S.S., 2020. What works to increase diversity? A multi-level approach. Research in Organizational Behavior, 39, pp.1-51.
• Thomas, P.J.M., Sandwell, P., Williamson, S.J. and Harper, P.W., 2021. A PESTLE analysis of solar home systems in refugee camps in Rwanda. Renewable and Sustainable Energy Reviews, 143, p.110872.
• Online
• Number of stores of TK Maxx. 2023. Online Available through: < https://www.statista.com/statistics/1048267/number-of-the-tjx-companies-stores-in-europe-by-brand/>
• Applicant tracking system. 2024. Online Available through: < https://www.jobscan.co/blog/8-things-you-need-to-know-about-applicant-tracking-systems/>
• Impact of diversity on organization performances. 2023. Online Available through: < https://www.linkedin.com/advice/1/how-does-diverse-inclusive-culture-impact-organizational#:~:text=A%20diverse%20and%20inclusive%20culture%20positively%20impacts%20organizational%20performance%20by,employee%20engagement%2C%20and%20customer%20satisfaction.>